Prompt telephone response: Because of our combined experiences in homeowner association management, we are familiar with the basic needs of homeowners associations. We know that telephone calls from our clients are the lifeline of a successful management. Telephone calls are, therefore, answered personally and dealt with promptly.
Homeowners can call the management company office for information or questions regarding their billing status, insurance information, and service requests dealing with landscaping, plumbing, exterior structures, etc. Their calls will be processed the same day they are received and will be answered promptly. We offer the same prompt service when opting for the convenience or using our online Work Order Form.
Computerized: All customer service requests are processed by computer for accurate and efficient compilation, and a summary of these requests is provided in the Board Packet.
Promptness: The minutes and action lists will be sent to all the Board members within five days of the meeting.
Timeliness: As we are perpetually trying to improve our services, the Property Manager will schedule a monthly meeting with the Board of Directors to discuss the current needs of the Association.
Financial Services: Our accounting staff handles association financials, both accounts receivables and payables, with professionalism, integrity, and competency.
